Eligibility for Returns
- Items must be returned within 7 days from the date of delivery.
- Product must be unused, unopened, and in original packaging.
- Proof of purchase (order confirmation / invoice) is required.
Non-Returnable Items
- Software licenses, digital downloads, consumables (ink, toner, paper) once opened.
- Clearance / promotional items clearly marked “No Return/Exchange”.
Process
- Email us at support@nlitmall.com.my with your order number and reason for return.
- Our team will confirm eligibility and provide return instructions.
- Once received and inspected, refunds will be processed to your original payment method within 7–14 working days.
Refund Type
- Full refund for defective or wrong item supplied.
- Replacement option available if stock is available.